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Find out how it works
and if you have questions not answered here, just drop us
an email.
Q1:
How does Cook! work?
A: It's easy.
- Sign up for a subscription.
We will take information such as delivery address,
payment details, as well as food preferences and food
allergies
- The menu is updated monthly on the
website. You will receive the Chef's Choice unless
you select the alternative choice by notifying us
one week before the first delivery of the month using
the Change
My Weekly Menu form.
- Every Wednesday between 1pm to 6pm (by 5pm to offices), we will
deliver your cooking kit(s) to your home or office
as specified. The kits will be packed in a reusable
cooler bag with ice blankets so that they do not require
immediate refrigeration.
- When we deliver, we will also pick
up the previous week’s cooler bag and ice blankets. There is a small
fee for cooler bags and ice blankets that are not returned by the
end of the month.
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Q2:
What is a meal kit?
A: A meal kit contains fully prepared ingredients and step-by-step
instructions to quickly cook a delicious dinner.
The Gourmet Dinner For Two entrée kit includes ingredients and instructions
for a main course as well as sides. An optional appetizer such as a soup or
salad is also complete with everything you need - even fresh salad dressing.
And the most you will need to do with the optional dessert is re-heat it.
For example, if you are having Herbed Stuffed Fulton Valley Roast Chicken
with fresh Watercress, and optional Carrot and Jerusalem Artichoke Soup, the
meal kit will include:
* Uncooked Herb Stuffed Chicken, vacuum packed for freshness
* Fresh Watercress
* Carrot and Jerusalem artichoke Soup
* Detailed instructions for preparation
* Nutritional information
The Family Dinner kit includes ingredients and instructions to prepare a
main course for 4-5 people. Optional side dishes such as vegetables or a
salad can also be ordered and comes with everything you need.
For example, if you are having our All Natural Meatloaf and a side dish of
broccoli, carrots and cauliflower, your kit will include:
*
Meatloaf
*
Mashed potatoes
*
Broccoli, carrots and cauliflower
*
Detailed instructions for preparation
*
Nutritional information
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Q3:
How long do I have to subscribe for?
A: You sign up for a monthly subscription but you are
free to cancel your subscription at any time and we
will refund any amount you have prepaid for future deliveries.
We ask that you give us prior to five working days’
notice for your cancellation.
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Q4:
How much does it cost?
A:
| Gourmet Menu |
Cost |
| Fresh, gourmet entrée kit, with sides |
$13.95 |
| Fresh, optional appetizer |
$4.25 |
| Fresh baked dessert |
$4.25 |
| Family Menu (Serves 4-5) |
Cost |
| Fresh entrée |
$37.95 |
| Sides |
$11.95 |
We do not charge sales tax and you should
not tip the delivery
person. However, we do charge modest fees for delivery,
unreturned cooler
bags, and for changing
delivery location.
Check out our price comparison table to see why this is such a good deal.
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Q5:
Can I order more than 1 meal kit per week?
A: Definitely. If you would like to cook more than once a week, you can
order multiple meal kits a week. For the Gourmet Dinner for Two, you can
order both the Chef's Choice and the Alternate Choice so you can cook
something different each night, or the same cooking kits depending on your
preference. You can also order three different Family Dinner kits each week.
Just specify this on the sign up form, or email us at customerservice@cook-sf.com.
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Q6:
How soon can I expect my first delivery?
A: You can select your preferred delivery date at sign-up,
but please give us at least 2 working days from your date
of sign-up for your first delivery.
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Q7:
How do I change my subscription details?
A: Just use the form on the website under Manage
My Account to change your subscription details.
Because we do not store your details on line, send
us an email if you would like to know the details
we have on file for you.
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Q8:
How do I get charged for the subscription?
A: Think of this like a mobile phone bill or credit
card bill.
- At the end of the month, we will send you a monthly
statement
- The statement will include any refunds for cooking
kits that you have skipped, as well as any charges
such as unreturned cooler bags or changes to delivery
location
- The statement will also include the charges for
the cooking kits for the following month
- We will
also charge your credit card the balance shown on the statement.
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Q1:
Where are the ingredients from?
A: We source our ingredients locally from suppliers
such as Golden Gate Meat. Our ingredients are GM free
where possible, and we source natural and organic meats.
Our fish and seafood are either wild or provided by
suppliers using sustainable/responsible farming methods.
We do not add preservatives and additives to our meal
kits as we typically prepare the fresh ingredients on
the day itself or the day before. Please check out The
Food to find out more about our suppliers and ingredients.
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Q2:
How long does it take for me to cook?
A: 20 minutes or less. The menu
tells you what you get with your cooking kit. You will
also receive a card with simple step by step instructions
on what to do.
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Q3:
How long will the meal kit last?
A: The meal kits (non-seafood) should about 5 days in the refrigerator. We have vacuum packed the meats where appropriate for added freshness. For seafood kits, we recommend that you consume them on the day itself for maximum flavor. They should last about 3 days in the refrigerator. Occasionally, we do offer stews especially in our Family Menu – these can be frozen and eaten at a later date.
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Q4:
Is the food healthy?
A: We design our menus to provide a balanced diet. The
nutritional values of the meal kits are included as a
guide to help you monitor your intake. We emphasize high
quality and fresh ingredients which are GM free where
possible and meats which are natural or organic. We do
not add preservatives and additives when we prepare our
meal kits. You can also adjust the level of seasoning
(such as salt) to your taste or to reflect your diet.
We do not use MSG in our seasonings.
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Q5:
How do I choose what meals I want?
A: We prepare the menu for the following month a month
in advance, and post it on the website. For your convenience,
you will automatically receive the Chef’s Choice
unless you prefer the alternative. If so, email us your
preferred choices at least one week before the start of
the month using the form, Change
My Weekly Menu on the website.
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Q6:
What if I am allergic to a particular type of food?
A: When you sign up for a subscription we ask about
any food allergies and other dietary requirements. While
we cannot accommodate every need, we will do our best
to ensure that every week has a suitable meal option.
If we do not receive your menu preferences at the beginning
of each month, we will select an option on your behalf
that suits your needs. If for whatever reason we are
unable to accommodate your requirements, we will not
deliver a meal and will not charge you for that week. |
Q1:
Where do you deliver to?
A: We have expanded our delivery to cover many parts
of the Bay area. However, we are still looking to extend
our services so please contact
us if you are not within
the delivery coverage and would like to receive the
service. We will either arrange delivery to you at an
additional charge or keep you posted on when we expand
the delivery service. Delivery fees start at $3.95
for downtown San Francisco. Please check out the Delivery
Areas for specific fees.
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Q2:
Which days do you deliver?
A: We deliver on Wednesdays. We will be expanding
the service in the future to deliver on other days. Let
us keep you posted on the service.
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Q3:
What time will the delivery arrive?
A: The deliveries should arrive between 1pm and
6pm (by 5pm to your office). If you have specific needs
around delivery, please contact
us directly.
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Q4:
What do I do with the cooler bag?
A: Two cooler bags with ice blankets are designated to
you, and to help conserve the environment, please bring
the cooler bag with ice blankets to your drop-off location
(e.g. office) for pick up when we drop off the next cooking
kit. If you forget it, please bring it back the following
week with the other cooler bag. To reduce the number of
cooler bags used, there is a fee of $5 for each unreturned
cooler bag levied at the end of each month. Unreturned
ice-blankets will be charged $2 each. We will refund the
fee when you return the overdue cooler bags and ice blankets.
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Q5:
I am going to be out of town; how do I skip this week’s
delivery?
A: Not a problem. Just use the form under Manage
My Account. Get the form to us at least 3 working
days in advance and get a full credit refund of the cooking
kit and delivery fee at the end of the month. Let us know
by 9am the day before delivery and get 50% of the price
of the meal kit credited at the end of the month. We will
total up the credit at the end of the month and apply
it to next month’s subscription.
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Q6:
I am not going to be in the office. Can you drop off
at a different address?
A: Definitely. Just use the form on under Manage
My Account. Let us know by 9am the day before
the delivery. We will try our best deliver to your alternative
address within the delivery coverage area. If the alternative
address has a higher delivery charge, you will be charged
the difference. You will also be charged a handling
fee of $2.
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Q1:
Do the gift recipients need to sign up for a subscription?
A: No, they can redeem the gift certificate for the
kits they want and not have any obligations to continue
the service or sign up for a subscription.
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Q2:
Must the gift recipients use all 4 weeks of delivery continuously?
A: No, they can choose the weeks and kits
they want at their convenience.
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Q3:
Is there a minimum sum I need to purchase?
A: The minimum sum is $20. You can buy gift certificates
in multiples of $20 or a complete kit for two (including
appetizers and desserts) for $54 or a month’s delivery
for $198 (including delivery fees).
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Q4:
How do I redeem the gift certificate?
A: You can either use the sign up form to give us your
details, and then enter the gift certificate code and
amount, OR if you have received complete meal kits, just
email us with when you would like the cooking kits delivered.
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Q5:
Can the gift certificate be used for trial offers?
A: Yes, the gift certificate can be redeemed against the
first trial offer as long as it is a new customer. The
trial offer is only valid once per household.
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